Refund Policy

Last updated: 11 September 2026

1. Try it first, free

Every new NannyTank account begins with a 14-day free trial with every feature working. No card is required to start it, anywhere in the world, and nothing is charged unless you decide to buy at the end. There is nothing to cancel: if you do nothing, you are simply never charged.

This is the heart of the policy. Because you can use the whole app for two weeks before paying anything, you are never asked to buy something you have not already tried.

2. Payments are non-refundable

There are two ways to pay, and the free trial comes before both — so you can try everything NannyTank does before spending anything. For that reason we do not offer refunds on either, including for change of mind or for time you did not end up using.

If you bought NannyTank outright, that is a single payment: nothing renews and no card is kept on file.

If you subscribed monthly, you can cancel at any time from Settings. Cancelling stops any future billing and you keep access to the end of the month you have already paid for. We do not refund part of a month, and we do not refund months already used.

If the fault is ours, we will put it right. If you were charged twice, charged after already buying, or charged and never given access, tell us and we will refund you in full. Email support@nannytank.co.za.

Your statutory rights come first. South African law gives consumers certain rights in electronic transactions, including in some circumstances a cooling-off right under the Electronic Communications and Transactions Act and rights under the Consumer Protection Act. Consumers in the United Kingdom and the European Union have a legal right to withdraw from a purchase of digital content, and where you bought through Paddle as merchant of record, Paddle's own refund policy applies alongside this one. Where such a right applies it applies regardless of anything on this page, and we will honour it — if you think one applies to you, write to us and say so. We will not make you argue for it.

3. Photo scan bundles

Your purchase includes 50 photo schedule scans. Scanning uses a paid third-party service, so once those are used you can buy another bundle at the price shown in the app. Bundles are non-refundable on the same basis as the purchase itself, and unused scans do not expire.

If a scan fails through a fault on our side and still counted against your balance, tell us and we will credit it back.

4. Digital resources bought from /resources

Our downloadable documents are delivered to your inbox within about a minute of payment. Once they have been sent they cannot be returned, so we do not offer a change-of-mind refund on them. Please read the description, the contents list and the sample pages on the product page before buying, and email us first if you are unsure whether a document covers your situation — we would rather answer the question than take the money.

We will always put it right if the fault is ours. If the files never arrived, arrived damaged or unopenable, were the wrong product, or were the wrong country edition, tell us and we will resend them or refund you in full — your choice. Reply to the delivery email or write to support@nannytank.co.za.

Lost the email? You do not need us for that. If you have a NannyTank account under the same address you bought with, you can re-send the files to yourself from your account page, under Purchases. If you bought under a different address, or you have no account, just write to us.

5. Exceptions

If you believe you were charged in error, please contact us at support@nannytank.co.za within 7 days of the charge and we will investigate. We reserve the right to issue a refund at our sole discretion in exceptional circumstances.

6. Contact

Questions about this policy? Email us at support@nannytank.co.za.