Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") govern your use of the NannyTank app and website. By creating an account or using NannyTank, you agree to these Terms. If you do not agree, please don't use the app. NannyTank is operated by Reynard du Toit (support@nannytank.co.za).

2. What NannyTank is (and isn't)

NannyTank is a software tool, bought with a single payment, that helps au pairs and nannies log their working hours and kilometres, automatically calculate overtime and monthly pay, and generate and submit a claim to their employer. An employer can also use NannyTank: once an au pair connects them, the employer can view that au pair's hours and claims, approve claims, record that a claim has been paid, and share a schedule. Approving or marking a claim as paid inside NannyTank is only a record between the two of you — it does not move any money (see section 5).

NannyTank also provides a marketplace: au pairs can publish a profile and browse and apply to jobs, and families and agencies can post jobs and browse au pair profiles and get in touch. This is a listing and introduction service that helps people find each other — see section 6 for how it works and your responsibilities when using it.

NannyTank also sells and gives away digital resources — downloadable contract templates, checklists, planners and similar documents, delivered by email. These are documents, not advice, and section 9 sets out how they are prepared, what you may do with them, and what you must check before relying on one.

NannyTank is not an employer, an employment or placement agency, a recruiter, a payroll provider, or a financial or payment service, and is not a party to the relationship between an au pair and their employer or agency. We do not select, screen, vet, background-check, endorse or guarantee any user, profile, job or arrangement. We provide a tool and a place to connect — how you and the other person use it, and any employment or payment arrangement between you, is between you.

3. Eligibility and your account

• You must be at least 18 years old to use NannyTank.
• You sign in using your Google account or a one-time email code, and choose whether you are using NannyTank as an au pair, an employer, or an agency. You are responsible for keeping that access secure.
• Connecting an au pair and an employer for the hours-and-claims features is started by the au pair sharing a pairing code. Only pair with a person you actually work with, and only share your code with your own employer. Either side can disconnect at any time. (Finding someone new to work with is what the marketplace in section 6 is for.)
• You agree to provide accurate information and to keep it up to date.
• Managing your account. You can manage your account on our website at nannytank.co.za/account as well as in the app — the same account, signed in either way. From there you can see your plan and cancel it, see what you have bought, download everything your account holds, and delete your account. Deleting is immediate and cannot be undone; what it does and does not remove is set out in our Privacy Policy.
• Your account is for your personal use — please don't share it or let others use it on your behalf. If you work with colleagues, set up an agency team instead of sharing one login (section 6). Everyone then signs in as themselves, which is safer for you and clearer for the people who apply to you.

4. Free trial, buying NannyTank, and refunds

• Free trial: New accounts get a 14-day free trial with every feature working. No card details are required to start it, anywhere in the world, and nothing is charged unless you choose to buy at the end.
• Price — two ways to pay: After the trial you choose. Buy it outright and it is yours: one payment, nothing renews, and no card is kept on file. In South Africa that is R699. Or subscribe monthly — in South Africa R59 a month — which renews each month until you cancel, and for which your payment provider keeps a payment method on file in order to bill you. Either way the price outside South Africa is charged in your local currency at the figure shown to you before you pay, and on the pricing section of our homepage when you select your country. NannyTank itself never stores your card under either option.
• Cancelling a subscription: You can cancel at any time from the Subscription screen in Settings. Cancelling stops any future billing and you keep access until the end of the month you have already paid for. A one-time purchase has nothing to cancel.
• What the purchase includes: a personal, non-exclusive, non-transferable licence to use NannyTank for your own household or your own employment arrangement, for as long as we operate the service, together with 50 photo schedule scans. Photo scanning uses a paid third-party service, so further scans are sold in bundles at the price shown in the app at the time (in South Africa, currently R249 for 50). Everything else — logging hours and kilometres, overtime, claims, the employer view, the marketplace — is not metered.
• Buying for somebody else, and the employer products: a family can also buy (a) the employer view for themselves — in South Africa R699 once — which is permanent and is not attached to any particular au pair, so it is never bought again; (b) their app and yours together, R1 099 once, sold worldwide; or (c) the Au Pair Setup Bundle, R1 299 once in South Africa, which adds the employment contract pack. Each licence is delivered as a code by email. A code that nobody has redeemed can be given to anyone and does not expire. Once an au pair has redeemed a code, that seat is used: if they later leaves, a licence for a new au pair is a further one-off payment (in South Africa R399), and the family’s own employer view is unaffected. Approving a claim is free, needs no account, and always will be.
• What “yours” means, and its limit: if you bought NannyTank — outright or by subscribing — we will not expire your licence, deactivate it, or ask you for a further payment to keep using what you bought. It is a hosted service, so we cannot promise it will run indefinitely: if we ever discontinue NannyTank we will give you at least 90 days’ notice and a way to export everything you have logged before it stops.
• If somebody else bought it for you, it works differently — please read this one. A family can buy an au pair a licence (see below). That licence is the right to log, and it lasts while they are working for the family who paid for it. When that job ends, new logging stops. It is not the same as buying it yourself, and we say so at the point the code is redeemed as well as here.
  
  What they keep, whatever happens: their account, everything they have already logged, and the ability to read it and export the full spreadsheet — permanently. Ending a licence never deletes their record, never hands it to the family who paid, and never gives that family anything of theirs. They can restore logging at any time by buying NannyTank themselves, in which case it becomes unconditionally theirs, or by redeeming a licence from whoever they work for next.
• If you don’t buy: everything you logged during the trial stays yours. You can sign in and export it as a spreadsheet for at least 3 months after your trial ends — the option is on the screen you see when the trial is over. You simply cannot add new entries until you buy. After that period we may delete it, and we will email you before we do.
• Price changes: what you pay is the price shown on the day you buy. If we change the price later it does not affect what you have already bought, and it does not entitle you to a refund or a further payment.
• Payments: Payments from South African customers are processed by Paystack. Payments from customers outside South Africa are processed by Paddle, which acts as merchant of record for those sales — meaning Paddle is the seller for tax purposes, issues your receipt, and handles any VAT or sales tax due in your country. With either provider your card details are entered and held by them, not by NannyTank, and we never see or store your full card number.
• Refunds: because the trial is free, lasts 14 days and needs no card, you can try everything NannyTank does before you pay anything. For that reason we do not offer refunds on the purchase or on scan bundles. If you believe you were charged in error, or charged twice, email support@nannytank.co.za and we will put it right. This does not affect any statutory right you have. South African law gives consumers certain rights in electronic transactions, including in some circumstances a cooling-off right under the Electronic Communications and Transactions Act and rights under the Consumer Protection Act; consumers in the United Kingdom and the European Union have a legal right to withdraw from a purchase of digital content; and where you bought through Paddle as merchant of record, Paddle’s own refund policy applies alongside these terms. Where such a right applies it applies regardless of what this page says, and we will honour it. Our full Refund Policy sets this out.

5. How payments work (no money flows between users)

The only payments NannyTank collects are for your own access to the app — whether that is a one-time purchase or a monthly subscription — any scan bundles you buy, any licence you buy for somebody else or for your own employer view, and any purchase you make from our resources shop (see section 9), all paid to NannyTank through Paystack or Paddle. NannyTank does not process, hold, or transfer any money between au pairs and employers. A claim you generate is sent to your employer as an email/Excel document, and any payment of that claim happens directly between you and your employer, outside of NannyTank.

6. Using the marketplace (listings, contact and safety)

The marketplace lets au pairs publish a profile and browse and apply to jobs, and lets families and agencies post jobs and browse profiles and get in touch. It is free to use. The following applies whenever you use it.

We do not vet or verify anyone. NannyTank does not check or confirm the identity, background, references, qualifications, police clearances, right to work, character, or any credential, document or statement of any user. The credential "badges" shown on a profile are self-declared by the au pair and are not verified by us. We do not endorse, recommend or guarantee any user, profile or job, and we do not guarantee that you will find a job, a placement or a hire, or that any profile or listing is accurate, genuine or up to date.

You are responsible for your own checks and safety. You alone decide who to contact, work with, hire, or allow into your home, and you are responsible for doing your own due diligence before you do. Because this often involves children, this matters a great deal. At a minimum, we strongly encourage you to:

• confirm the other person's identity and interview them yourself;
• check references and any qualifications or certificates directly with the source;
• obtain and verify a current police or background clearance;
• meet in a safe, public place first, and take the ordinary precautions you would with anyone you don't know.

You engage and communicate with other users at your own risk. NannyTank is not a party to, and is not responsible or liable for, any communication, introduction, arrangement, engagement, payment, act or omission, or dispute between users, or for the conduct of any user — whether online or in person.

Your listings and conduct. You are responsible for everything you publish. Profiles and job posts must be accurate, your own, and lawful, and you must have the right to use any photo or information you upload. You agree not to post false, misleading, discriminatory, harassing or unlawful content, not to impersonate anyone, and not to include another person's personal information without their consent. When someone shares their contact details with you to enquire or apply, use those details only to respond about that enquiry — not to send spam or marketing, or for any other purpose. Do not scrape, copy or harvest profiles, listings or contact details from the marketplace.

Agency teams. An agency can put more than one person on a team. Everyone on the team sees the agency’s job posts and the applications to them, and can post, edit, publish and reply on the agency’s behalf; only the person who created a post, or an owner of the team, can delete it. Three things follow from that, and by creating or joining a team you accept them:

• Anything a member does binds the agency. A job post made by a member is the agency’s listing and the agency is responsible for it, exactly as if the owner had written it. The responsibilities in this section — that listings are accurate, lawful and your own — apply to every member.
• The owner decides who joins, and is responsible for that choice. Inviting someone gives them sight of every application the agency receives, including each applicant’s name, email address, phone number and message. By inviting someone you confirm they work with you, that you are entitled to share those details with them, and that they will use them only to answer the person who applied. Remove anyone who no longer works with you — it takes effect immediately.
• An invite link is the key. Whoever opens it joins the team, so treat it like a password: send it only to the person you meant to, and do not post or forward it. It works once and expires after seven days. If you send one by mistake, remove the member and the access goes with them.

Reporting and removal. If you see anything suspicious, unsafe, false or abusive, please report it to support@nannytank.co.za. We may remove any profile, listing or content, and suspend or terminate any account, at our discretion.

7. Acceptable Use Policy

When using NannyTank, you agree not to:

• Use the app for any unlawful, fraudulent, or deceptive purpose, including logging or claiming hours or kilometres you did not actually work or travel;
• Impersonate any person, or misrepresent your identity or your relationship with your employer;
• Use the “ask your employer” feature to send our recommendation email to anyone other than a family or agency you actually work for, or expect to work for. That email goes out with your name on it to an address you gave us, and we send it once, to each address, on your say-so;
• Attempt to gain unauthorised access to the app, to other users' data, or to our systems;
• Interfere with, disrupt, or overload the app, or attempt to reverse-engineer, scrape, or copy it or its underlying software;
• Upload or transmit malicious code, or any content that is unlawful, harassing, or infringes someone else's rights;
• Resell, sublicense, or commercially exploit the app or access to it without our permission;
• Use the app to harass, threaten, or harm any other person.

We may suspend or terminate any account that breaches this policy.

8. Your data and content

You own the data you enter (hours, kilometres, settings, and so on). You are responsible for its accuracy — NannyTank's calculations and claims are generated from what you enter and the rates and hours you set up. How we handle your personal information is described in our Privacy Policy.

Profiles and listings you publish. You keep ownership of the profile or job listing you create, but by publishing it you grant us a non-exclusive, royalty-free licence to store and display it publicly in the NannyTank directory and jobs board (on our website and in the app) so that others can find it, for as long as you keep it published. You confirm that what you publish is true, is your own, and that you have the right to use any photo or information in it, and you agree it is not false, misleading, discriminatory, or in breach of anyone else's rights or privacy. You can unpublish a profile or delete a listing at any time.

Shared schedule and comments. If you are connected to an au pair or employer, the entries you add to the shared schedule and the comments you post are visible to that connected person, and both of you can add, edit or delete them. You are responsible for what you post, and you agree not to post anything unlawful, false, misleading, harassing, defamatory, or in breach of anyone else's rights or privacy. Please don't put sensitive personal information (for example ID numbers or banking details) in schedule entries or comments. We may remove content that breaches these Terms.

Photos you scan. The Schedule tab lets you photograph a schedule — or choose an existing photo from your device — and have it read into draft calendar entries for you. By using it you confirm you are entitled to use that image and that it does not breach anyone else's rights or privacy. The reading is done automatically and can be wrong: it may misread handwriting, a date, a time or a name, or miss an entry altogether. That is why nothing is saved until you review the draft entries — you are responsible for checking each one before you save it, and for anything you then rely on. The photo itself is not stored; how it is processed, including the third-party AI provider involved, is described in our Privacy Policy.

Reviews and ratings. If you rate or review NannyTank, you keep ownership of what you write, but you grant us a non-exclusive, royalty-free licence to store, use, and display it in connection with NannyTank. If you choose the option to feature your review, you agree that we may display it publicly — including on our website and in materials promoting NannyTank — alongside the display name you choose. You confirm your review is your own honest opinion and is not false, misleading, defamatory, or in breach of anyone else's rights. We may lightly edit a review for length or spelling, or to standardise how the product name is written, without changing its meaning, and we may decline to publish, or remove, any review at our discretion. You can withdraw your consent to be featured, or ask us to remove your featured review, at any time by emailing support@nannytank.co.za.

9. Digital resources and downloadable documents

What they are. We sell downloadable documents — employment contract templates, annexures, checklists, planners and similar — and we give some away free. They are delivered as Word and PDF files by email to the address you give at checkout. There is no portal and no expiry: the email you receive is your copy, and it keeps working years later. You do not need an account to buy or to receive them. If you do have an account under the same email address, you can also ask us to send the files again from your account page — that re-sends the same email to the same address, which is the only address it is ever sent to. If you bought under a different address, email us and we will help.

How they are prepared. Each document is researched against the law of the country it is written for, drafted with care, dated, version-numbered, and revised when we become aware that something material has changed. Where a figure moves regularly — a minimum wage, a travel rate, a leave entitlement — we generally name the authority that publishes it and prompt you to confirm the current number, rather than printing one that will silently go stale.

They are not legal advice. This is the most important thing on this page. A template is a starting point, not advice about your situation. We are not attorneys, labour consultants, tax practitioners or your agency, and buying or downloading a document does not create any professional or advisory relationship between us. We do not know your circumstances, and nothing we supply has been settled on your facts.

Check before you rely on it. You agree that before you sign, submit or otherwise rely on any document from us, you will read it in full, adapt it to your own arrangement, and — wherever it matters — have it checked by a labour law practitioner, your agency, or the relevant authority in your country. Law changes, sometimes between the date on a document and the date you use it, and it varies by working pattern and by province, state or region. If a document and the law differ, the law applies, not the document.

What we do not promise. We do not warrant that any document is complete, current, or suitable for your particular situation, that it will be accepted by any employer, agency, authority or court, or that using it will produce any particular outcome. You remain responsible for the agreement you actually enter into.

What you may do with them. When you buy a document you get a personal, non-exclusive, non-transferable licence to use it for your own household or your own employment arrangement, including filling it in, printing it and signing it. You may not resell it, redistribute it, publish it, or use it to provide a paid service to other people, and you may not remove version or attribution markings from it. Copyright stays with us.

Versions, and what happens when the law changes. Every document carries a version number and a date. What you buy is the version current on the day you buy it, and it stays yours to keep and use indefinitely — we do not expire it, deactivate it or take it back. We revise our documents when the law they are built on changes, and a revision is issued as a new version.

Free for the first month. If we issue a revised version of a document within one month of your purchase, we will send it to you at no charge. After that month, a revised version is a separate purchase at the price then shown on our website. Buying a document once does not buy you every future version of it, in the same way that buying a book does not buy you next year's edition.

Corrections are always free, however long ago you bought. This is different from an update, and we treat it differently. If the version we sold you was wrong or incomplete at the time we sold it — we missed something, or we got it wrong — that is our error, not a change in the law, and we will correct it and send you the corrected files free of charge no matter how much time has passed. You never pay us to fix our own mistake.

What you confirm at checkout. Before paying, you are asked to tick a box confirming that you understand these are templates rather than legal advice, and that you will have them checked where it matters. We record the wording you were shown, and the date, against your order. If you do not agree with it, do not tick it and do not buy — please email us instead and we will try to help.

Refunds. Because the files are delivered immediately and cannot be returned, our Refund Policy sets out when a refund is and is not available. Nothing in these Terms takes away any right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act that cannot lawfully be excluded — where such a right applies, it applies regardless of what this page says.

10. Our name, brand and intellectual property

NannyTank™, the NannyTank name and the NannyTank logo are trade marks of NANNYTANK (Pty) Ltd. The app and this website — including their text, guides, calculators, design and code — are our copyright. Nothing in these Terms transfers any of that to you.

You may of course refer to NannyTank by name: to review us, write about us, recommend us, or say which tool you use. Journalists, bloggers and agencies may use our logo and screenshots for editorial coverage without asking — see our press page. What you may not do is use our name or logo in a way that suggests we endorse, partner with, or stand behind you when we do not, or use them as part of your own product, brand or domain name.

11. Disclaimers

NannyTank is provided "as is" and "as available." It is a record-keeping and calculation tool and a listing/introduction service — not legal, tax, payroll, or financial advice, and not a vetting, screening or placement service. We don't guarantee the app will be uninterrupted or error-free. You are responsible for checking that your logged hours, rates, and claims are correct before relying on or submitting them, and for your own checks on anyone you find through the marketplace (see section 6). NannyTank is not responsible for any dispute between you and your employer, au pair or agency, for the accuracy or genuineness of any profile or listing, for whether or how a claim is paid, or for the conduct of any user.

The same applies to every document we supply, free or paid: it is prepared with care but it is a template, not advice on your situation, and it is your responsibility to check it and have it reviewed where it matters before you sign or submit anything. See section 9.

12. Limitation of liability

To the maximum extent permitted by law, NannyTank and its operator will not be liable for any indirect, incidental, or consequential losses arising from your use of the app. Our total liability for any claim relating to the app is limited to the amount you paid us in the 12 months before the claim arose.

13. Disputes and governing law

These Terms are governed by the laws of the Republic of South Africa. For any billing query, complaint, or dispute, please contact us first at support@nannytank.co.za and we'll work with you in good faith to resolve it. Card-payment disputes may also be raised through your bank or through Paystack's standard dispute process.

14. Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, let you know in the app. Continuing to use NannyTank after a change means you accept the updated Terms.

15. Contact

Questions about these Terms? Contact:
support@nannytank.co.za